Always Be Farming provides customized website, marketing, technology, and support services. Because projects involve reserved time, planning, creative work, technical setup, and services performed specifically for each customer, refunds depend on the status of the project and the work or costs already incurred.
1. Project Deposits & Retainers
Unless otherwise stated in an accepted quote or written agreement, project-based website work may require a 50% deposit or retainer before work begins. The deposit is applied toward the total agreed project price.
Once work has started, the portion of the deposit covering completed work, time already committed, or approved third-party costs is not refundable.
2. Cancellation Before Work Begins
If you cancel before Always Be Farming has begun substantive project work, we will review the amount paid and any project-specific costs already incurred.
Any refundable balance will be determined after deducting non-refundable third-party expenses, purchased licenses, setup costs, or other amounts already committed specifically for your project.
3. Cancellation After Work Begins
If you cancel after work has begun, you are responsible for payment for work already performed and approved costs already incurred through the cancellation date.
Any unused or unearned portion of funds paid in advance, if applicable, will be reviewed for refund after subtracting completed work and non-refundable costs.
If the value of completed work and approved costs exceeds the amount already paid, the remaining balance for that completed work is still due.
4. Completed & Approved Work
Payments for completed and approved work are generally non-refundable once the final deliverable has been provided, the website has been launched or transferred, or the customer has approved the completed work.
If there is a legitimate issue with a completed deliverable, contact us so we can review the issue and determine whether a reasonable correction is appropriate within the agreed project scope.
This policy does not limit any rights or remedies that cannot legally be waived.
5. Third-Party Costs
Costs paid or committed to outside providers are generally non-refundable once the purchase or commitment has been made. These may include:
- Domain registrations and renewals
- Website hosting
- Premium WordPress themes or plugins
- Software and platform subscriptions
- Stock photography, fonts, or licensed media
- Email marketing platforms
- Advertising or promotional spend
- Other customer-approved third-party services
Third-party providers may also have their own cancellation and refund policies, which control purchases made directly through those providers.
6. Website Care, Marketing & Recurring Services
Month-to-month website maintenance, marketing support, hosting-related support, or similar recurring services may be canceled before the next billing period unless a separate agreement states otherwise.
Cancellation stops future recurring charges. Payments for a billing period in which services have already begun are generally not prorated or refunded.
Any prepaid multi-month or fixed-term service will be handled according to the applicable quote or agreement.
7. Customer Delays & Inactive Projects
Website and marketing projects require customer participation. You are responsible for providing requested content, credentials, feedback, approvals, and other materials reasonably needed to complete the project.
If a project becomes inactive because required customer information or approvals are not provided, Always Be Farming may pause the project and reschedule remaining work based on current availability.
Extended inactivity does not automatically create a right to a refund for work already completed, reserved project time, or approved third-party costs.
8. Cancellation by Always Be Farming
Always Be Farming may end an engagement when continued work is not reasonably possible, including situations involving nonpayment, unlawful requests, abusive conduct, repeated failure to provide required information, or circumstances that materially prevent the project from being completed.
If Always Be Farming cancels a project for reasons unrelated to customer breach or nonpayment, we will refund any amount paid for work that has not been performed, less approved and non-refundable third-party costs.
9. Refund Processing
Approved refunds will generally be returned to the original payment method when possible. If the original method cannot be used, another reasonable refund method may be arranged.
Please allow approximately 5–10 business days after a refund is approved for processing. Banks, card issuers, and payment processors may require additional time before the refund appears in your account.
10. Billing Questions, Payment Disputes & Chargebacks
If you believe you were charged incorrectly or have a concern about a service, cancellation, or payment, please contact Always Be Farming so we have an opportunity to review and resolve the issue.
We aim to acknowledge billing or service concerns within two business days and work toward a reasonable resolution as quickly as practical.
Nothing in this policy prevents you from exercising rights available through your bank, card issuer, payment provider, or applicable law.
12. Requesting a Cancellation or Refund
Cancellation or refund requests should be submitted in writing by email. Please include your name, business name, quote or invoice number if available, and a brief explanation of your request.