Always Be Farming • Customer Policy Cancellation & Refund Policy.
This policy explains how cancellations, deposits, refunds, monthly services, third-party costs, and inactive projects are handled for Always Be Farming website, maintenance, and marketing services.
On this page
Always Be Farming provides customized digital services. Project payments may cover reserved time, planning, design, development, technical setup, content work, marketing work, and customer-approved third-party costs. Whether a payment is refundable therefore depends on what work has already been completed and what costs have already been committed.
1. Project Deposits & Retainers
Unless another payment structure is stated in the accepted estimate or agreement, project-based website work may require a 50% deposit or retainer before work begins. That payment is applied toward the total project price.
A deposit is not an extra fee. Before substantive work begins, the deposit is refundable less any customer-approved third-party costs already incurred for the project. Once substantive work begins, the portion covering completed work and approved third-party costs is not refundable. Any remaining unused or unearned portion will be handled as described below.
2. Cancellation Before Work Begins
If you cancel before substantive project work has begun, the amount you paid will be refunded, less any customer-approved third-party costs already incurred specifically for the project.
If no customer-approved third-party costs have been incurred, the full amount paid before substantive work begins will be refunded.
3. Cancellation After Work Begins
If you cancel after work has begun, you are responsible for work already performed and customer-approved costs incurred through the cancellation date.
If you paid in advance, any unused or unearned portion will be refunded after completed work and non-refundable customer-approved costs are deducted.
For cancellation purposes, completed work is valued using any phase, milestone, deliverable, or other pricing stated in the accepted estimate or agreement. If the project does not assign separate values, completed work will be valued as a reasonable percentage of the total project price based on the scoped design, development, setup, content, marketing, and other work completed as of the cancellation date.
If the value of completed work and approved costs is greater than the amount already paid, the remaining amount for that completed work remains due.
4. Completed & Approved Work
Payments for completed and approved work are not refundable after the final deliverable has been provided, a website has been launched or transferred, a campaign has been sent or published, or the customer has approved the completed work.
If you believe there is a legitimate issue with a completed deliverable, contact Always Be Farming. We will review the issue and determine whether a correction is appropriate within the agreed project scope.
This policy does not limit rights or remedies that cannot legally be waived.
5. Third-Party Costs
Amounts paid or committed to outside providers are not refundable by Always Be Farming once the purchase or commitment has been made. These costs may include:
- Domain registrations and renewals
- Website hosting
- Premium WordPress themes or plugins
- Software or platform subscriptions
- Stock photography, fonts, or licensed media
- Email marketing platforms
- Advertising or promotional spend
- Other customer-approved third-party services
Purchases made directly through a third-party provider are also subject to that provider’s own cancellation and refund rules.
6. Monthly Site Care & Marketing Services
Month-to-month Site Care, website support, marketing support, and similar ongoing services are billed at the start of each service period and continue in monthly service periods until canceled unless a separate estimate or agreement states otherwise.
You may cancel a month-to-month service before the next service period. Cancellation stops future service periods and future charges after the current paid period ends.
Payments for a monthly service period that has already begun are not prorated or refunded because work, availability, monitoring, maintenance, planning, or support for that period may already be underway.
Prepaid multi-month or fixed-term services are handled according to the accepted estimate or agreement for that service.
7. Customer Delays & Inactive Projects
Website and marketing projects require timely customer participation, including content, credentials, feedback, approvals, and decisions needed to complete the work.
If required customer information or approvals are delayed, Always Be Farming may pause the project and reschedule remaining work based on current availability.
If a project remains inactive for 30 consecutive days because required customer content, feedback, approvals, access, or decisions have not been provided, Always Be Farming may place the project on hold or close the active project. Amounts due for work completed up to that point remain payable.
Customer inactivity does not automatically create a right to a refund for completed work, time already committed to the project, or approved third-party costs.
8. Cancellation by Always Be Farming
Always Be Farming may end or pause an engagement when continued work is not reasonably possible, including situations involving nonpayment, abusive conduct, repeated failure to provide required information, or circumstances that materially prevent the project from moving forward.
If Always Be Farming cancels a project for reasons unrelated to customer nonpayment or failure to meet project responsibilities, any amount paid for work that has not been performed will be refunded after approved non-refundable third-party costs are deducted.
9. Refund Processing
Approved refunds will be returned to the original payment method when possible. If the original method cannot be used, another reasonable refund method may be arranged.
Please allow approximately 5–10 business days after a refund is approved for processing. Banks, card issuers, and payment processors may require additional time before the refund appears in your account.
10. Billing Questions & Payment Concerns
If you believe you were charged incorrectly or have a question about a service, cancellation, refund, or payment, contact Always Be Farming so the issue can be reviewed.
We aim to acknowledge billing or service concerns within two business days and work toward a reasonable resolution as quickly as practical.
Nothing in this policy prevents you from using rights available through your bank, card issuer, payment provider, or applicable law.
12. Requesting a Cancellation or Refund
Submit cancellation and refund requests by email. Please include your name, business name, estimate or invoice number if available, the service you want to cancel, and a short explanation of the request.
Have a question before you commit?
If you want to understand deposits, monthly services, cancellation timing, or what happens if a project changes, ask before accepting the estimate and I can walk through it with you.