Always Be Farming • Service Delivery Policy Service Delivery & Fulfillment.
This policy explains how Always Be Farming starts, schedules, performs, reviews, and delivers website, maintenance, marketing, and related digital services.
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Always Be Farming provides professional digital and service-based work. We do not normally sell or ship physical products. Fulfillment usually occurs through website publication, account configuration, digital files, email, online platforms, remote communication, or other electronic delivery methods appropriate to the project.
1. How Services Are Delivered
Website design, website development, marketing, maintenance, and related technical services are primarily delivered electronically.
Depending on the service, delivery may include:
- Design and publication of a WordPress website.
- Website redesigns, page updates, or technical improvements.
- Domain, DNS, SSL, hosting, or website account configuration.
- Contact forms, estimate forms, booking tools, maps, reviews, or third-party integrations.
- Email campaign setup, copywriting, layouts, and campaign materials.
- Social media content, campaign planning, and digital marketing materials.
- Electronic documents, files, credentials, or account access.
- Remote meetings, email communication, and other digital project support.
2. When Project Work Begins
Project work begins after the startup requirements for the accepted scope have been completed. Depending on the project, these may include:
- Accepting the estimate, proposal, or project agreement.
- Paying any required deposit or retainer.
- Providing requested content, logos, photos, pricing, or business information.
- Providing necessary access to domains, hosting, websites, social accounts, email platforms, or other systems.
- Confirming the project direction, scope, and key requirements.
A project timeline does not begin until the information, access, approvals, and payment reasonably necessary to start the agreed work have been received.
3. Delivery Timeframes
Delivery timeframes vary based on project size, complexity, revisions, integrations, customer responsiveness, and third-party services.
A typical small-business website project may take approximately 2–6 weeks after the required project materials and access have been received. Simpler projects may be completed sooner, while larger or more complex projects may require additional time.
If an accepted estimate, proposal, or written agreement provides a more specific schedule, that project-specific schedule controls.
4. Website Design & Development Projects
Website projects are normally delivered in stages rather than as a single final file. The process may include planning, development, customer review, revisions, technical testing, domain connection, and launch.
A typical website project may include:
- Initial review of the customer’s business and existing online presence.
- Page and content organization.
- WordPress development and configuration.
- Responsive design for common desktop and mobile screen sizes.
- Form, link, navigation, and integration setup within the agreed scope.
- Customer review and agreed revisions.
- Final testing and launch support.
Final website launch, transfer, or handoff may be conditioned on payment of the remaining project balance when required by the accepted estimate or agreement.
5. Email & Social Media Marketing Services
Marketing services are delivered according to the scope and schedule established for the customer. Deliverables may include campaign planning, copy, email layouts, social media content, simple graphics, campaign setup, list organization, website updates related to a campaign, or performance review.
When customer approval is required before an email is sent or content is published, the delivery schedule depends on timely review and approval by the customer.
Once an email has been sent or a social post has been published, immediate recall, correction, removal, or delivery to every intended recipient may not be possible.
Always Be Farming does not guarantee specific leads, sales, email engagement, social reach, search rankings, or other marketing outcomes.
6. Website Maintenance, Site Care & Ongoing Support
Monthly Site Care, website maintenance, and ongoing support are performed throughout the applicable service period rather than delivered as a one-time product.
Depending on the selected plan or agreement, ongoing services may include:
- WordPress core, plugin, and theme updates.
- Routine backups and basic website health checks.
- Minor text or image changes.
- Form or website troubleshooting.
- Domain, DNS, or hosting assistance.
- General website support within the included scope.
Requests outside the included maintenance scope may require a separate estimate.
Month-to-month Site Care and other ongoing services continue according to the applicable service period until canceled under the Cancellation & Refund Policy or a service-specific agreement.
7. Customer Responsibilities
Timely delivery requires customer participation. Customers are responsible for providing accurate information and responding to reasonable project requests.
This may include:
- Providing business information, text, photos, logos, pricing, and other content.
- Providing account access when necessary using an appropriate access method.
- Reviewing work and providing consolidated feedback.
- Approving designs, content, integrations, campaigns, or launch decisions.
- Paying required deposits, retainers, or invoices on time.
Customers are responsible for making sure the materials they provide are accurate and approved for their use.
8. Customer Delays, Inactive Projects & Rescheduling
Delivery dates may be extended if requested content, access, approvals, feedback, payment, or other required information is delayed.
If a project remains inactive for 30 consecutive days because required customer content, feedback, approvals, access, or decisions have not been provided, Always Be Farming may place the project on hold or close the active project. Remaining work may need to be rescheduled based on current availability.
Amounts due for work completed up to that point remain payable. Refunds or unused project funds, if applicable, are handled under the Cancellation & Refund Policy.
9. Third-Party Platforms & Delivery Dependencies
Some services depend on third-party companies or platforms such as domain registrars, hosting providers, WordPress, plugins, Zoho, Google services, email platforms, social networks, payment processors, APIs, booking systems, or other software.
Delivery may be delayed by outages, account verification, DNS propagation, approval processes, provider restrictions, security reviews, software changes, deliverability decisions, or other circumstances controlled by those providers.
Always Be Farming will make reasonable efforts to help resolve issues related to the agreed work, but cannot control the timing, availability, approval decisions, or performance of third-party services.
10. Customer Review & Acceptance
Customers are responsible for reviewing project deliverables and identifying requested changes before final approval, publication, campaign send, or launch.
Approval of a website, campaign, document, design, configuration, or other deliverable indicates acceptance of the work in its current form, subject to any remaining obligations specifically stated in the accepted project scope.
When Always Be Farming requests review or approval, please respond within 5 business days unless another timeframe is agreed in writing. If no response is received, the deliverable may be treated as approved for project scheduling and progress purposes so the project does not remain open indefinitely.
11. Project Completion & Final Delivery
A project is considered complete when the agreed deliverables have been provided, approved, launched, transferred, or otherwise made available to the customer according to the accepted scope.
Depending on the project, final delivery may include a live website, transferred credentials, customer-controlled accounts, electronic files, campaign materials, or other agreed digital deliverables.
Unless ongoing services are included in a separate plan, project completion does not automatically include future website maintenance, software updates, hosting, security monitoring, domain renewals, content changes, or additional marketing work.
13. Questions About Delivery or Project Status
If you have a question about your project schedule, delivery, launch, handoff, or an ongoing service, contact Always Be Farming directly.
Simple from start to finish.
Tell me what you need and what you already have. I can review the project and give you a straightforward path from estimate to delivery.